Senior Product Owner: Customer Billing Software

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

We are looking for a Senior Product Owner to play an influential role in the competitive evolution of our Billing, Orders & Customer Account portfolio. 

You will be part of a scrum team/s where you will represent our customers and business needs and be responsible for managing and prioritising your backlog of product requirements.

What you’ll do:

• Use your product skills, market awareness, industry and billing knowledge to conduct in-depth discovery to understand and break down the product vision into sequenced features and stories for product development.

• You will work with a large group of stakeholders including product management, platform and software engineering, UX, QA, customer communications, marketing, customer service, finance and legal.

• Take an active part in all relevant team meetings and ceremonies to support the execution of your team’s prioritised features.

• Understand customers and internal pain points and ensure new features and enhancements drive value for our customers.

• Ensure new features are implemented and measure that the desired customer value is met.

• Be an involved member of the product team and contribute to the continuous improvement of our way of work.

• Assist in defining priorities according to business value, complexity, and expectations.

• Work closely with stakeholders across the organization to ensure that you and the team provide for the company’s short- and long-term goals.

• Expertly manage the components of the product delivery cycle, from MVP slicing and user stories to testing, delivery and ongoing iterative improvements.

Who you are:

• You are a critical thinker, skilled at blending different perspectives in the pursuit of a mission.

• You have a curious mind with a logical and structured approach to problem-solving and always strive for simplicity.

• You have excellent leadership and relationship-building skills.

• You are an excellent communicator and storyteller, engaging with your audience on a personal level.

• You are good at sorting out ambiguity.

• You have a proven track record of 3 - 5 years in developing products, preferably using agile development methodologies.

• You have a good understanding of the software development cycle.

• You are structured and give close attention to details.

• You are driven by facts and outcomes, not assumptions.

Domain knowledge requirements:

• A working knowledge of billing systems, the bigger onboarding customer journey and related business process systems.

Bonus skills:

• Experience in Domain Driven Design would be an advantage.

• At xneelo, we want our team members to be inspired by their work, empowered to act with autonomy and guided by our principles and values. We hope this appeals to you and look forward to hearing from you.